Shipping Policy

Last Updated: June 12, 2024

Thank you for shopping at calvix.top! We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Methods & Delivery Times

We partner with various reputable carriers to ensure your order arrives safely and promptly. Available shipping methods will be displayed at checkout, along with estimated delivery times.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: (If available) Estimated delivery within 2-4 business days after processing.

Please note that delivery times are estimates and may vary due to factors outside of Phoenix’s control, such as carrier delays, customs procedures, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost during the checkout process before finalizing your purchase.

  • Free Shipping: We offer free standard shipping on all orders over $50 within the domestic shipping zones (US).
  • For orders under $50, a flat rate or calculated shipping fee will apply.

4. International Shipping

We are delighted to offer international shipping to selected regions, specifically the United States (US) and European Union (EU) countries.

  • International Shipping Costs: Calculated at checkout based on destination and package specifics.
  • Delivery Times: International delivery times can range from 7-21 business days, depending on the destination and customs processing.
  • Customs, Duties, and Taxes: Phoenix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for potential charges before placing an international order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your package directly on the carrier’s website.

6. Important Notes

  • Please ensure your shipping address is correct and complete at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses.
  • We do not ship to P.O. Boxes for certain larger items or expedited services. Please provide a physical street address.
  • If your package is lost or stolen after being marked as delivered by the carrier, please contact the carrier directly. While we will assist where possible, Phoenix is not responsible for lost or stolen packages confirmed as delivered.

7. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

Company Name: Phoenix
Website: calvix.top
Address: 839 Gerald L. Bates Drive, Boston, MA, US
Email: [email protected]
Phone: 857-261-3390